Refunds & Returns Policy
Last Updated: November 15, 2025
At New Port Richey Main Street, Inc., we value your support of our mission to enhance and promote Downtown New Port Richey. This policy explains how we handle refunds, exchanges, and returns for purchases made through https://nprmainstreet.com or our official registration portals.
1. Event Tickets
- All ticket sales are non-refundable unless the event is canceled by New Port Richey Main Street, Inc.
- If an event is canceled, you may choose a full refund or a transfer to a future event.
- If an event is postponed, existing tickets will be honored for the new date.
2. Memberships & Sponsorships
Membership and sponsorship fees are considered donations that directly support our nonprofit mission and programs, and are therefore non-refundable. If you experience an error during checkout (e.g., duplicate charge), please contact us within 7 days and we will work to resolve it promptly.
3. Merchandise Purchases
- Returns: Accepted within 14 days of delivery for items that are defective or damaged upon arrival.
- Eligibility: Items must be unused and in their original condition and packaging.
- How to Start a Return: Email director@nprmainstreet.com with your order number and a brief description of the issue.
- Shipping Costs: Return shipping is the customer’s responsibility unless the return is due to our error.
4. Vendor Applications
Vendor or exhibitor fees for events are non-refundable once approved and confirmed, as space and logistics are allocated based on commitments. If an event is canceled, vendors will receive the option of a refund or credit toward a future event.
5. Refund Method & Timing
Approved refunds will be processed to the original payment method within 7–10 business days. Your bank or card issuer may require additional time to post the refund.
6. Contact Us
New Port Richey Main Street, Inc.
director@nprmainstreet.com
https://nprmainstreet.com